Who is Smart Entertainment?

• 18th May 2020

Our Story

Here at Smart Entertainment, our story began in 1999. Since then, we have grown with our customers to deliver market-leading booking solutions for the leisure industry while maintaining a personal touch that has seen us build relationships with our customers over many years.

We provide unique solutions to companies allowing them to reap the benefits of online bookings without having to navigate the technical difficulties that can surface. Our dedicated support team not only guide you through the set-up of your system but provides continued assistance to make sure you are maximising the benefits our system provides.

The key at Smart is communication with our customer base. We work with our customers to adapt and improve our system with cutting edge innovations. We continuously strive to provide the best solutions to your business.

Meet the Team

Nick Brunt – Director

Nick founded the company in 1999, creating venue management software until 2009 when SMART began to offer online booking solutions. Not only does Nick boast over 30-years programming experience, but he is also an experienced venue manager himself. This background means that he is acutely attuned to the needs of the leisure industry and is passionate about evolving our software to maximise the benefit to your business.

Pete Bennett – Technical Manager

Pete joined the team in 2014 to add an extra dimension to our programming response. He brings over 25-years of programming experience to SMART strengthening our ability to evolve our software to the changing industry.

Natalie Richmond – Business Development Manager

Natalie joined SMART in 2011 as our Business Development Manager. She is passionate about our product and loves to chat with new customers about how we can benefit their business. She is not only a key member of our business expansion but an integral part of bringing business owners in the leisure industry into the online world.

David Lowe – Customer Support Manager & Programmer

David has been a member of our team since 2017. He is now working closely with Pete to enhance our system continuously and oversees all Customer Support. Previously, David solely worked in our Customer Support Team, but now uses that experience to develop the software to our customers’ evolving needs.

Daniel Myatt – Customer Service Manager

Daniel is a recent addition to our expanding team joining in September 2019. He is already a significant part of our team at SMART working as part of our customer support. Daniel is on hand to assist with any queries and help you to discover beneficial features. He is also the person behind our Lunch and Learn initiative, where customers come for a meeting in our office to gain hands-on experience with our solutions.

Samantha Thorley – Office Manager

Samantha is another new member of our team and is working closely with Daniel to maintain our high levels of customer support. She works with our customers to submit, escalate and manage queries and helps to plan and coordinate our training opportunities.

Humphrey – Head of Office Security

Humphrey joined the team in 2013 and has been an integral part of the office since then. He is keen to let us know if anyone is at the door and is always up for lightening up the mood in the office. His favourite part of the role is the walks to the shop at lunchtime.

Why are we different?

At Smart Entertainment, we pride ourselves on being an independent company, and as such, we understand the needs of other independent business owners. Our set up is easy to understand and to the point. We know that business owners are short on time and need to be up and running with a new system fast. The system itself is customisable to your need as each business we work with is a unique project that has its own needs. Once you are set up, our customer service is paramount to the delivery of our product. Our UK based support team is always on hand to guide you through any queries that you may have.

Read more about how an online booking system can benefit your business here.

Key features include:

• Manage your bookings– lose the paper diary and have all the relevant information accessible by all staff on any internet-enabled computer or device, anywhere.
• Take bookings 24/7– An online booking system makes it easy for your customers to bring their business to you. The internet allows customers to make bookings from the comfort of their own home or even on the move. This gives greater ability to create revenue at times at which the income stream was previously zero.
• UK based support team– Our team is always on hand to guide you through any queries that you may have. Talking to and working with our clients is of paramount importance to us as a company. Our support team works with you to make sure that you are utilising the full benefits of our system.
• FREE, software hosting, support and updates – As we innovate our system, we bring you along with us. We make sure that you are at the forefront of industry technology, bringing more and more rewards for your business.